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Admin | 4/2/2020
We are pleased to announce our new MSA Training series (free of charge to all Marcone customers): MSA Training Webinars hosted by our Director of Training, Rick Kuemin.
These additional MSA Training resources will be hosted live with a Q&A at the end of each section. These will also be recorded and made available to all Marcone customers free of charge.
This 8-part training program is focused on 3 topics.
Simply follow the links below, pick the time and date that work best for you and your team, and get your spot. Look for a confirmation email after you’ve registered. Within it, you’ll find system requirements for joining the session via telephone or computer, as well as the link to click on the day and time of the webinar.
Please Note: The Webinar system is usually running approximately 30 minutes prior to the start of the session. Feel free to join a few minutes early to prevent missing the start of the webinar
1. Aim to Please (4-part series the week of April 13th): Customer Relations program designed to assist managers, technicians, and call-takers - to give direction for keeping the customer (Your Customer) while addressing the service call from start to finish.
Part 1 for Owners/Managers (Option 1): Tuesday, April 14th at 8am EST
Part 1 for Owners/Managers (Option 2): Tuesday, April 14th at 11am EST
Part 2 for Managers/Technicians (Option 1): Wednesday, April 15th at 8am EST
Part 2 for Managers/Technicians (Option 2): Wednesday, April 15th at 11am EST
Part 3 for Managers/Call Takers (Option 1): Thursday, April 16th at 8am EST
Part 3 for Managers/Call Takers (Option 2): Thursday, April 16th at 11am EST
Part 4 Managers/Call Takers/ Technicians (Option 1): Friday, April 17th at 8am EST
Part 4 Managers/Call Takers/ Technicians (Option 2): Friday, April 17th at 11am EST
2. Basic Refrigeration (2-part series the week of April 27th): Basic Refrigeration is directed to the technician as we look at the fundamentals of a refrigerator, its components, and its testing and diagnostics.
Part 1 for Technicians (Option 1): Tuesday, April 28th at 8am EST
Part 1 for Technicians (Option 2): Tuesday, April 28th at 11am EST
Part 2 for Technicians (Option 1): Wednesday, April 29th at 8am EST
Part 2 for Technicians (Option 2): Wednesday, April 29th at 11am EST
3. Change in Organizations (2-part series the week of May 4th) The challenge of behavioral change in an organization is essential for its survival - it will become your advantage over your competition. This series will address the steps in changing your company to be competitive in our changing world.
Part 1 for Owners/Managers (Option 1): Tuesday, May 5th at 8am EST
Part 1 for Owners/Managers (Option 2): Tuesday, May 5th at 11am EST
Part 2 for Owners/Managers (Option 1): Wednesday May 6th at 8am EST
Part 2 for Owners/Managers (Option 2): Wednesday May 6th at 11am EST
We hope everyone is staying healthy and safe! For questions and answers on any of our MSA Training webinars or our MSA Training resources, please email Ask-a-Trainer@marcone.com.
Invested in your success,
Your MSA Training Team
Customer Success
1 City Place Drive Suite 400, Creve Coeur, MO 63141
Schick, George | 4/1/2020
Join George Schick for our April MSA Training Webinar as he takes you through the Electrolux 8.0 Cu. Ft. Front Load Gas and Electric Dryers. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion.
Schick, George | 2/28/2020
Join George Schick for the March MSA Training Webinar as he takes you through the Whirlpool, KitchenAid Low Profile Microwave Hood Combination. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!
Admin | 1/31/2020
Join George Schick for the February MSA Training Webinar as he takes you through the Bosch 24 Inch 800 Series Dishwasher with Bar Handle. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!
Schick, George | 1/2/2020
Join George Schick for the January MSA Training Webinar as he takes you through the GE Cafe 2018 Internal Dispenser French Door Refrigerators. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!
Admin | 12/2/2019
Join George Schick for the December MSA Training Webinar as he takes you through the Frigidaire 30 in. 5.4 Cu. Ft. Free Standing Induction Range. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!
Schick, George | 10/29/2019
Join George Schick for the November MSA Training Webinaras he takes you through the Whirlpool 2.8 Cu Ft Smart All-In-One Washer and Dryer. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!
Schick, George | 10/1/2019
Join George Schick for the October MSA Training Webinar as he takes you through the GE 24 and 27 in. Unitized Laundry Centers. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!
Admin | 9/30/2019
Join George Schick for the July MSA Training Webinar as he takes you through the Whirlpool / KitchenAid Multi-Door Freestanding Refrigerator. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!
Admin | 9/25/2019
Join George Schick for the June MSA Training Webinar as he takes you through the Jenn-Air Counter Top / Built-In Microwave Oven with True Convection. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!
Schick, George | 9/24/2019
Join George Schick for the August MSA Training Webinar as he takes you through the Samsung 30 in. 5.8 cu. ft. Slide-In Gas Range with Self-Cleaning Convection Oven. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!
Underwood, Kati | 9/12/2019
Join George Schick for the September MSA Training Webinar as he takes you through the Frigidaire 27 inch, 4.1 Cu Ft Top Load Washer with Digital Controls. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Join George Schick for the April MSA Training Webinar as he takes you through the Electrolux Solaro Dishwasher. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Join George Schick for the December MSA Webinar as he takes you through the Samsung WF7500 5.0 cu. ft. AddWash™ Front Load Washer. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Join George Schick for the April MSA Webinar as he takes you through Basic Microwave Diagnostics. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Join George Schick for the July MSA Webinar as he takes you through the Frigidaire Washer Dryer High Efficiency Laundry Center. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Please note: MSA webinars are open to MSA members only. If you’re not yet a member, get registered today to start taking advantage of this free monthly training series. Call your Marcone rep or use the simple registration form at MSAWorld.com to sign up now.
Join George Schick for the March MSA Webinar as he takes you through the Fisher & Paykel 30 Inch Freestanding Induction Range OR30SDPWIX1. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Please note: MSA webinars are open to MSA members only. If you’re not yet a member, get registered today to start taking advantage of this free monthly training series. Call your Marcone rep or use the simple registration form at MSAWorld.com to sign up now.
Join George Schick for the August MSA Webinar as he takes you through the GE - 15 Inch Built-In Compactors. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Join George Schick for the January MSA Webinar as he takes you through a Review of Basic Appliance Electric and Electrical Safety. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Please note: MSA webinars are open to MSA members only. If you’re not yet a member, get registered today to start taking advantage of this free monthly training series. Call your Marcone rep or use the simple registration form at MSAWorld.com to sign up now.
Join George Schick for the September MSA Webinar as he takes you through the Whirlpool 3X 32 cu. ft. French Door Refrigerator – Base Model WRF992FIF*. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Please note: MSA webinars are open to MSA members only. If you’re not yet a member, get registered today to start taking advantage of this free monthly training series. Call your Marcone rep or use the simple registration form at MSAWorld.com to sign up now.
Join George Schick for the September MSA Webinar as he takes you through the Maytag Dishwasher with 4 Blade Stainless Steel Chopper. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Please note: MSA webinars are open to MSA members only. If you’re not yet a member, get registered today to start taking advantage of this free monthly training series. Call your Marcone rep or use the simple registration form at MSAWorld.com to sign up now.
Join George Schick for the May MSA Webinar as he takes you through the GE 18 Cu Ft Top Mount Refrigerator with AutoFill Pitcher. Kind of a fun presentation that takes you back to the days of mechanical defrost timers and thermostats, while still incorporating today’s electronics that fill a water pitcher when it senses some water has been used. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Please note: MSA webinars are open to MSA members only. If you’re not yet a member, get registered today to start taking advantage of this free monthly training series. Call your Marcone rep or use the simple registration form at MSAWorld.com to sign up now.
Join George Schick for the March MSA Webinar as he takes you through the Whirlpool & Maytag 9.2 cu. ft. Steam Dryer Models MEDB955F & WGD9500E. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Join George Schick for the February MSA Training Webinars as he takes you through the Whirlpool 24” & 27” Gas and Electric Stacked Laundry Center. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Join George Schick for the March MSA Webinar as he takes you through the GE 2016 Artistry & GE Swing Door Refrigerators. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Join George Schick for the May MSA Training Webinar as he takes you through the Whirlpool & Maytag 27 inch Electric and Gas Dryers. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Please note: MSA webinars are open to MSA members only. If you’re not yet a member, get registered today to start taking advantage of this free monthly training series. Call your Marcone rep or use the simple registration form at MSAWorld.com to sign up now.
Join George Schick for the November MSA Webinar as he takes you through the Whirlpool / Maytag 6.2 cu. ft. High Efficiency, Top Load Washer, Model MVWB955. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Hayes, Gabriel | 8/26/2019
Please note: MSA webinars are open to MSA members only. If you’re not yet a member, get registered today to start taking advantage of this free monthly training series. Call your Marcone rep or use the simple registration form at MSAWorld.com to sign up now.
Join George Schick for the September MSA Webinar as he takes you through KitchenAid Microfiltration Dishwashers with Advanced ProDry™ At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Please note: MSA webinars are open to MSA members only. If you’re not yet a member, get registered today to start taking advantage of this free monthly training series. Call your Marcone rep or use the simple registration form at MSAWorld.com to sign up now.
Join George Schick for the August MSA Webinar as he takes you through a GE JVM1750 OTR Microwave plus a Review of Basic Microwave Service Techniques which will be geared to most levels of microwave repair expertise. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion
Hayes, Gabriel | 8/26/2019
Join George Schick for the March MSA webinar series as he takes you through components, disassembly, and diagnostics of the Samsung Dishwasher Utilizing the WaterWall Linear Wash System. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Join George Schick for the February MSA webinar series as he takes you through components, disassembly, and diagnostics of the LG 4.1 cu. ft. Large Capacity Top Load Washer with Front Control Panel . At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Join George Schick for the July MSA Webinar as he takes you through Part II of a two part series on the GE Café French Door Refrigerator with the Keurig K-Cup Dispenser. Part II of the series, will cover components, operation, disassembly, WIFI connection and diagnostics of the GE Café French Door Refrigerator with the Keurig K-Cup dispenser. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Join George Schick for the January MSA webinar series as he takes you through components, disassembly, and diagnostics of the GE Profile Smart Dispense Dishwasher. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Join George Schick for the June MSA Webinar as he takes you through Part I of a two part series on the GE Café French Door Refrigerator with the Keurig K-Cup Dispenser. Part I will cover a review of the GE Café refrigerator’s hot water dispenser operation and an introduction to the operation and components of the Keurig K-Cup System. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
Hayes, Gabriel | 8/26/2019
Join George Schick for the February MSA webinar series as he takes you through components, disassembly, and diagnostics of the LG 4.1 cu. ft. Large Capacity Top Load Washer with Front Control Panel . At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!